Term and Conditions

SharpCraft Store specializes in premium quality knives for professional chefs and discerning home cooks. Our collection includes:

• Boning Knives
• Bread Knives
• Chef’s/Cook’s Knives
• Japanese Knives
• Knife Sets
• Paring Knives

Each product reflects our commitment to precision craftsmanship and exceptional performance.

By using our website and services, you agree to:

• Provide accurate, current, and complete information when making purchases
• Use our products only for their intended purposes
• Comply with all applicable laws regarding knife ownership and use in your jurisdiction
• Not misuse our products or website for any unlawful purpose
• Be responsible for maintaining the confidentiality of your account credentials

3.1 Product Descriptions

We make every effort to ensure our product descriptions and images are accurate. However, slight variations in colour or finish may occur due to monitor settings and the handmade nature of some products.

3.2 Intended Use

All knives sold by SharpCraft Store are designed for culinary use only. We do not condone or support the use of our products as weapons.

3.3 Age Restrictions

By purchasing from our store, you confirm that you are of legal age in your jurisdiction to purchase knives.

4.1 Order Process

All orders are subject to availability and our acceptance. We reserve the right to refuse any order.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though this will not affect orders already placed.

4.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.4 Order Confirmation

You will receive an order confirmation email once your payment has been processed. This constitutes our acceptance of your order.

5.1 Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
• Free Shipping (orders over £50): Delivered via EMS within 15-25 business days after dispatch

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary depending on customs processing.

5.4 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us at [email protected].

6.1 Return Policy

If you’re not completely satisfied, you may return most items within 15 days of delivery, provided:

• Item is unused and in original condition
• Original packaging is intact (including protective sleeves)
• Proof of purchase is provided

6.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Personalised or engraved knives
• Any knife that has been used, sharpened, or removed from protective packaging
• Japanese knives that have been sharpened or used for food preparation
• Knife sets with opened packaging or used individual pieces

6.3 Return Process

To initiate a return:

1. Contact us at [email protected] within 15 days
2. Complete the return request form (template provided in our Returns Policy)
3. Await confirmation and instructions
4. Package the item securely using original packaging
5. Ship to: 41 Pierrepont St, Bath, GB BA7E 7LH

6.4 Refunds

After we receive and inspect your return:

• Refunds processed within 3-5 business days
• Issued to original payment method
• Shipping costs are non-refundable unless return is due to our error

All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

8.1 Product Use

SharpCraft Store shall not be liable for any injury, damage, or loss resulting from improper use of our products. Knives are sharp tools that require careful handling.

8.2 Website Use

We make no warranties about the uninterrupted or error-free operation of our website. We are not liable for any indirect or consequential losses arising from your use of our site.

8.3 Maximum Liability

Our maximum liability to you for any claim related to these terms or your use of our services shall not exceed the purchase price of the products in question.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified terms.

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: 41 Pierrepont St, Bath, GB BA7E 7LH