FAQ

At SharpCraft Store, we offer premium knives for every culinary need, including:

• Boning knives for precise meat preparation
• Bread knives with perfect serration
• Chef’s knives for professional-grade performance
• Authentic Japanese knives for discerning chefs
• Complete knife sets for home and professional kitchens
• Paring knives for delicate tasks

Our collection caters to both professional chefs and home cooks. Japanese knives offer exceptional precision, while our chef’s knives provide all-purpose versatility. For those building their kitchen arsenal, our knife sets provide excellent value. Feel free to email our knife experts at [email protected] for personalised recommendations.

Absolutely. Many of our professional-grade knives, particularly our Japanese steel collection and chef’s knives, are favoured by head chefs worldwide for their precision, balance, and edge retention.

We accept all major credit cards including Visa, MasterCard and JCB, as well as PayPal for secure checkout.

Your security is paramount. We use industry-standard encryption for all transactions and never store your full payment details on our servers.

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] – we’ll do our best to accommodate your request if your order hasn’t yet been dispatched.

We ship globally to most countries (excluding some remote Asian regions). During checkout, simply enter your address to confirm we can deliver to your location.

We offer two premium shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, arriving 10-15 days after dispatch with full tracking
• Free Standard Shipping: For orders over £50 via EMS, arriving 15-25 days after dispatch with basic tracking

Every knife is shipped with professional-grade protective packaging, including edge guards to ensure your blades arrive in perfect condition. Our packaging is designed to withstand international transit while keeping your knives secure.

For EU/UK orders, all duties and taxes are calculated and paid at checkout. For other destinations, local customs may apply – we’ll provide all necessary documentation to facilitate smooth clearance.

We offer a 15-day return policy from the delivery date. If you’re not completely satisfied with your purchase, you may return it in its original condition for a refund or exchange.

Please email [email protected] with your order details and reason for return. We’ll provide return instructions and a shipping label if applicable. All returned knives must be unused and in original packaging with all protective guards.

All our knives come with a manufacturer’s warranty against defects. Please refer to the care guide included with your purchase for warranty details specific to your knife.

Each purchase includes our comprehensive care guide with instructions for:

• Proper cleaning and drying
• Safe storage using the included edge guards
• Sharpening techniques to maintain razor-sharp edges
• Recommended cutting surfaces to preserve your blade

We strongly recommend hand washing only. Dishwashers can damage knife edges and handles over time. For longevity, always wash by hand and dry immediately.

Our knife-obsessed customer team is available via email at [email protected]. We typically respond within 4 hours during UK business hours (Monday-Friday, 9am-5pm GMT).

All orders include tracking. If your shipment is delayed beyond the estimated delivery window, please contact us with your order number and we’ll investigate immediately with the carrier.

While we don’t offer traditional gift wrapping, our premium packaging presents beautifully as a gift. Each knife arrives in professional protective packaging that showcases the quality of your purchase.